Shipping and Delivery information

• First, check that we can sell pouches and ship to your country in the list below.
• We process all orders Monday to Friday, with a cutoff time of 16:00 CET.
• Orders placed before the cutoff time will be shipped the same day.
• You will receive an order confirmation email once your order is placed.
• We ship all orders from our local warehouse in Sundsvall, Sweden

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We offer shipping via:

🚀 DHL Express – Fast international delivery with tracking.
🚀 UPS – Reliable global shipping with customs handling.

• Once your order has shipped, you will receive a shipping confirmation email with a tracking link.
• Estimated delivery times depend on the destination country and selected shipping method.
• Note that shipping options available depend on destination country.

Shipping Method	Estimated Delivery Time	Tracking Available
DHL Express Europe	1-2 business days	✅ Yes
UPS Express	1-2 business days	✅ Yes
UPS Standard	3-5 business days	✅ Yes
DHL Parcel	3-5 business days	✅ Yes

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All shipments to Canada via:

🚀 DHL Express – Fast international delivery with tracking.

• Once your order has shipped, you will receive a shipping confirmation email with a tracking link.
• All shipments arrive to Canada 2 days after being sent from Sweden and are then processed for customs clearance.

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Each country has its own import rules and regulations. In some cases, shipments may require customs clearance before delivery.

• Customers may be required to pay import duties and taxes before receiving their order.
• Some countries have restrictions on nicotine products. Please check with your local customs authority before ordering.
• In certain countries nicotine pouches are handled as regulated items, customs processing may take additional time.

💡 We recommend monitoring your tracking link for updates on customs clearance.

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Import Fees & Taxes

Depending on your country, you may be required to pay customs fees, import taxes, or other government-mandated charges. These fees vary based on:

• Product value
• Local tax rates (VAT, Sales Tax, etc.)
• Applicable Import duties
• Customs handling fees

🚀 To check estimated sales tax and VAT rates for your region, visit your local government customs information.

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Import Limits & Regulations for Nicotine Pouches

Certain countries restrict the quantity of nicotine pouches that can be imported for personal use. These limits vary. Before placing your order, verify the import restrictions in your country.

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What happens after the shipment arrives in Canada

4mg nicotine pouches (Harm Code: 2404910090) are always required to be cleared as Formal Clearance due to regulations. The result is that the clearance process takes 2-3 days. In your shipment confirmation email we will provide you with some more information to make your customs clearance as smooth as possible.

The receiving customer will be notified to pay the duty and taxes for the import. After payment is done the shipment can be delivered. Most customers are very quick to pay the duties so that is often done the same day they receive the notification to do so.

Fees to import nicotine pouches to Canada

• Customs Handling Fee - 35 CAD – When you import products to Canada there is a fixed Customs Handling Fee of 35 CAD.
• OGD (Other Government Department) Fee: 16.80 CAD – There is a fee labelled "OTHER GOVERNMENT DEPARTMENT FEE" that is currently 16.80 CAD. The reason for the OGD (Other Government Department) Fee is because the requirements for importation for Nicotine pouches is a regulated item which needs to be accepted first by Health Canada (HC) before Customs can release the goods.

Total taxes to Canada is dependant on which province you are importing to

In Canada, there are two types of import taxes that are different in different provinces. Namely ‘Provincial Sales Tax’ (PST) and ‘Goods and Services Tax’ (GST). Quebec has its own version of PST that is called the Quebec Sales Tax (QST). Some provinces use what's called ‘Harmonized Sales Tax’ (HST) which is a combination of the PST and the GST.

• Example 1, Quebec: If you are importing nicotine pouches to Quebec you will currently pay both a combination of QST and GST. Added taxes will be 14.975% of the product value.
• Example 2, Ontario: If you import nicotine pouches to Ontario you will pay the HST which is currently 13% of the product value.
• Example 3, Alberta: If you import nicotine pouches to Alberta you will only pay the GST which is currently 5% of the product value.

To get a full overview on import tax rates per province in Canada you can visit: Sales Tax Rates by Province

How much am I allowed to import to Canada?

According to Health Canada regulations, individuals are permitted to import a 90-day supply of nicotine pouches for personal use. For products containing 4mg or less of nicotine per pouch, this translates to a maximum of:

• 90 cans if each can contains 15 pouches, or
• 54 cans if each can contains 25 pouches.

These limits are set to ensure compliance with the Natural Health Products Regulations and the Controlled Drugs and Substances Act. Exceeding these amounts may result in your order being held at customs or rejected.